Support
Terrapin offers a wide range of resources to our customers. Select one of the links below to access the resource you need.
Resources
- FREE Online Resources – Keep learning going remotely, even when schools are closed. Terrapin offers resources students can use to capture the excitement of robots and coding without having to be in a classroom.
- Product Resources – User guides, activities, and sample lessons covering our robots and their accessories, Kinderlogo, and digital microscopes.
- Terrapin Logo Resources – Logo Learning Center, Logo Manual, Command Reference, Logo Program Library, and more.
- Downloads Center – Access and download a wide variety of programs and documents that support Terrapin products.
Product Support
- Rechargeable Battery FAQ's – Documentation covering what you should know about rechargeable battery care.
- Product Support Form – Having trouble with a product purchased from Terrapin? Click here to go to a page with suggestions to try, and a form where you can report any issues.
- Customer Contribution Form – Reach out if you’d like to share a product idea, robot mat, lesson plan, customer story, Logo program, or anything else! We’d love to hear from you.
Frequently Asked Questions (FAQ's)
- Rechargeable Battery FAQ's – Documentation covering what you should know about rechargeable battery care.
- Quote / Order FAQ's – Answers to commonly asked questions and Information regarding quotes, ordering, payment, and shipping of Terrapin products.
Newsletters, Weekly Challenges, & Social Media
- Turtle Talk – The archive of Terrapin's Turtle Talk newsletter, with the latest news, announcements, stories, tips, and tools for using Terrapin products.
- Bee-Bot Buzz – The archive of Terrapin's Bee-Bot Buzz newsletter, tailored to Bee-Bot and Blue-Bot, with how-to tips, user stories, sample lessons, and more.
- Turtle Tuesdays – Fun programming challenges for Logo and (sometimes) Pro-Bot, InO-Bot, and Kinderlogo users. These challenges are also posted every Tuesday on Facebook and Instagram.
Facebook – facebook.com/BeeBot.us
Instagram – instagram.com/terrapin.tools.for.thinking/
YouTube Channel – youtube.com/channel/UCO7pvcWgMfXQBlOggYy-QGg