Product Support Form

Filling out this Product Support Form provides the information we need to both contact and help you, and activates any available product warranty.

For General Inquiries unrelated to a purchase already made from Terrapin, please use the Contact Form for fastest service.
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Be sure and check out our
Basic User Guide and Troubleshooting Tips
Your answers may be found without further action required.

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How Can We Reach You?

Your Name

E-mail

Phone

School/District

City

State

Original Order Information

PLEASE NOTE: Proof of purchase from Terrapin is required.

Order Number

If the purchaser at your school or district doesn't know the Terrapin Order #, you may enter Unknown.

Order Date

Terrapin products are warrantied against manufacturer defect for one year from date of purchase.

Name on Order

Item Information

Product

Bee-Bot

Blue-Bot

Tuff-Bot

Pro-Bot

InO-Bot

Robot Accessory (indicate which one below)

Curriculum (indicate which one below)

Logo

Other

Factory ID

This information can be found as two lines of digitally printed letters and numbers on the bottom of the robot.

Issue

Please note: We can only help with products purchased directly from Terrapin. Support for products purchased elsewhere will need to be directed to that supplier.

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